Deliveries and returns

Your order will be shipped the same day if you place an order before 1pm (excluding Saturday and Monday, Sunday and public holidays). Orders placed on weekends are shipped the following Tuesday.

In metropolitan France

Carrier Delivery time Shipping costs
Pick-up in store 2 hours, at our shop in Fontainebleau or Rouen Free
Colissimo 2 to 3 days 5,90€ (free from 69€)
World Relay 3 to days* 3,90€ (free from 69€)

* The deadlines indicated by Mondial relay and Colissimo are indicative and not contractual

In Europe

Country Delivery time Shipping costs
Belgium, Germany, Luxembourg, Netherlands Colissimo: 3 to 4 days 7,90€
Spain, Ireland, Italy, Portugal Colissimo: 3 to 4 days 8,90€

How to return your products?

You have 30 days to change your mind, from the date of delivery of your order.

You must print this return request form and return your items to the address indicated.
We will answer you within 72 hours, working days.

The return is only made to our postal address mentioned on the return request form.
Returns to relay points, Mondial Relay or other, will be refused.
The shipping costs for the return remain the responsibility of the customer.

The product(s) must be returned in their original packaging in perfect condition.
In case of deterioration of the packaging or product, SmartOne may refuse the return, replacement or refund because the product can no longer be considered new.

How to be reimbursed?

You will receive an email confirming receipt of the returned items, and that the refund has been validated.
Refunds are made with the same payment method used when placing your order.
Allow an average of 5 business days to process your refund request, and up to 25 days for the refund to appear on your bank statement.

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